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Help improve things – give feedback

January 26, 2013

So when a pet peeve of mine struck again, I took action.

1) I attempted to fix the instance of the problem:

1a) emailed feedback to fidelity via a reply to the email they originally sent me (added a suffix to subject line — another pet peeve of mine – good email subject lines)

From: Rob Relyea
Sent: Saturday, January 26, 2013 6:29 AM
To: ‘Fidelity Investments’
Subject: RE: Important 2012 tax information – feedback on file downloads

Please pass this feedback to your web site designers…who own creating the tax form download page.

Wrote a short blog post with my feedback: https://robrelyea.wordpress.com/2013/01/26/designing-file-names-improving-user-experience-for-file-downloads/

Thanks, Rob Relyea
A Fidelity customer
A program manager at Microsoft with passion for great filenames

1b) got an automated reply from Fidelity. Impressed so far! We’ll see how they route the feedback.

From: Fidelity Customer Service [mailto:customer.email@fidelity.com]
Sent: Saturday, January 26, 2013 6:40 AM
To: Rob Relyea
Subject: RE: Important 2012 tax information – feedback on file downloads

This email is automatically generated to confirm that your email to Fidelity Investments was received.

Your email is very important to us and you will receive a personalized response within 48 hours.

 

2) When I spend my energy to improve something, I try to fix instances of problems in a way that can have a bigger impact.

2a) blogged it: https://robrelyea.wordpress.com/2013/01/26/designing-file-names-improving-user-experience-for-file-downloads/

2b) tweeted it.

tweet about fidelity bad download filename

We’ll see how this goes…

From → Misc

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